A quality driven organization is essential to achieve peak performance.

We believe that the foundation of Quality begins with an organization’s Culture, which is established by its Leadership. Strong Leadership and Organizational Culture needs to be transparent to Stakeholders & Customers, to gives them the confidence and comfort that their project is in good hands. Teamwork is the result of a Healthy Foundation, but it also requires Policies, Processes, and Procedures to accomplish the work efficiently and effectively, while consistently delivering reliable products. Finally, we must identify risks and establish Key Metrics to continually monitor performance and frequently report results.

The graphic below is interactive. Click on each tier for more details.

PQM PHILOSOPHY: Six Sigma techniques to optimize processes and eliminate waste.
Measure Performance

Track performance by event, time, or process to measure growth, trends, failures, and successes. This powerful tool helps executives and managers determine where to invest money, resources, time, and energy.

Key Performance Metrics

An organization needs to identify Key Performance Indicators (KPIs) that best measure the results of the output and customer satisfaction. Data collection and statistical analysis can be used to determine trends and leading indicators of quality.


Teamwork requires strong leadership, processes and procedures, and a continuous improvement program to achieve peak performance. People need to understand their position, roles, responsibilities, and protocol in order to find their fit on a team.

Process & Procedures

Organizations need processes and procedures to consistently deliver high quality work. These tools also make training new employees much easier.

Stakeholder Expectations

An organization’s culture becomes evident by the way the employees respond with professional behaviors, employee experience & skills, and personal & organizational accomplishments. However, this also requires the stakeholders to have high expectations of themselves and the employees.


Every organization has its own culture, but peak performance requires the right building blocks to develop a healthy culture that results in a pleasant work environment, proud employees, customer satisfaction, and strong financial performance.