Port of Long Beach Quality Management
Quality Management System Development

In 2012, the POLB hired PQM to develop a Quality Management System (QMS) to support the Program Managers with the design delivery processĀ and bring these processes together into a single integrated QMS. The program captured lessons learned during construction, which could be applied to improve processes related to overall project delivery and methodology.

PQM implemented the QMS in May 2013, trained POLB staff and maintained the program through the implementation phase. The integration enabled four previously distinct processes to function in harmony as a single system, delivering consistently high levels of quality for all new projects and a construction feedback system to capture lessons learned. The four processes include:

  • QMS
  • The Project Delivery Process
  • The Professional Consulting Services Process
  • The Risk Analysis and Assessment Process